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Voca CIC Administrator's Guide Version 11.1 - AudioCodes
Notice
Introduction
Getting Started
Managing Contacts
Managing Departments
Using the Dictionary List
Adding a Department Manually
Editing a Department
Configuring Department Prompts
Creating Keywords for a Department
Deleting a Department
Searching a Department
Disabling a Department
Activating a Department
Keyword to Department Mapping
Searching for a Keyword
Importing/Exporting Department List
Flow Designer
Configuration
Producing Reports
Actions
Call Dispositions
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You can use the
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